Shipping and Return Policy

Do take some time to look through our Shipping and Return Policy.

General
We try to maintain accurate stock counts on our website but in rare circumstances there may be a stock discrepancy. In this instance, there may be a delay in the time taken to process and send out your order as we restock on all the products needed. If you would like to cancel or change an order after payment, please contact us at sales@cubistrystore.com with your query and order number within 24 hours of initial payment.

Shipping Costs
Shipping costs are calculated during checkout based on location (local or international) and shipment courier. If you have chosen to make payment via Ninja Van Cash on Delivery (COD), please see the section below. 

Shipping costs for international deliveries (sent via SingPost) are fixed for each region and are fixed for all orders regardless of shipment weight. Free international shipping is available for all orders above 250 Singapore dollars. 

Cash on Delivery (COD) - Only for Singapore Customers

Cash on Delivery (COD) is available from our website- no credit card needed! Simply make an order and we will ship your items out to you via Ninja Van's tracked service. When the parcel is delivered, pay via cash at your doorstep to receive your items. Shipping with Cash on Delivery is a flat fee of $5. Please remember to select shipping via NinjaVan at checkout to use this service.

Returns

Return Due To Change Of Mind
Cubistry does not accept returns due to change of mind, and all items that have been dispatched will not be refunded. If you would like to cancel or change an order after payment, please contact us at sales@cubistrystore.com with your query and order number. This must be done within 24 hours after initial payment. 

Warranty Returns
Cubistry does not have a warranty on its items, as all products dispatched to customers are sealed (the cube itself) and have come from our distributor. We trust that the products come in perfect sale condition and no product sold is faulty. We therefore do not have a warranty, as any fault is not due to mishandling and may be due to an error in manufacturing on the part of the producer. The producers themselves do not offer warranty on these products, especially if they were purchased indirectly.

Delivery Terms

Transit Time Domestically
Local shipments (Singapore) are in transit for 1-3 working days (Qxpress) or 3-5 working days (Ninja Van)

Transit time Internationally
Cubistry offers international shipping globally via SingPost. Shipment time varies between countries (can be seen at checkout).

Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of order if all items ordered are in stock. However, if the item ordered is pre-order only, you will be contacted via email on the status of your items. There may be instances in which we will be unable to process orders, such as during public holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. Please send your request to sales@cubistrystore.com.

Items Out Of Stock
If an item is out of stock, you may pre-order the item in the same manner as normal items. The items will take 7-10 days to arrive from our supplier, and dispatched once all remaining items have arrived. Other items in the order will be reserved while we await pre-order items. 

At the moment, we are clearing stock and will not be restocking items.

Parcels Damaged/Lost In Transit (Ninja Van/Qxpress)
If you find that your parcel was lost or damaged during transit, please inform us as soon as possible with your order number and images/videos of the item. We will assist you to the best of our abilities but a refund or replacement from the courier is not guaranteed depending on the results of their internal investigation.  

 

Last Updated: 21/3/22